I entered the wrong information – what do I do now?+
If you have filled in incorrect information, please email us as soon as possible at email@example.com. Then we can try to change the information in time.
I have not received an order confirmation?+
If you placed an order but didn't receive a confirmation, it may be because the confirmation has ended up in your spam folder. If you do not find an order confirmation, it may be because the order has not gone through. Contact us before placing a new order to avoid duplicates.
Can I order from you for my company?+
Contact firstname.lastname@example.org for more information.
Can I track my package?+
In your delivery confirmation you will receive a package ID. You can track your parcel on DLL's website by searching your package number or clicking ''Track your delivery'' in the email.
Do you suspect that something happened to your product along the way, or have you not received a package ID? Please contact us with your order number at email@example.com and we will help you.
Keep in mind that packages that remain with the postal service for over 14 days are then returned to us, and we charge 15 EUR.
My order hasn't arrived. What do I do now?+
First, check your package ID on DLL's website. Then we would like you to contact us at firstname.lastname@example.org, and we will help you further.
How long is the delivery time?+
We aim for you to have your package within 1-3 working days. Sometimes the delivery time may be affected for various reasons, but then we will contact you.
Can I cancel my order?+
Yes. The right of withdrawal is valid for 14 days from the date the item has been received. You have the right to open the packaging to take a closer look at the item. The item must be returned in its original condition in the original packaging.
If you use your right of withdrawal, Designed Posters will refund the cost of your product, you are responsible for the return cost.
The right of withdrawal does not apply when you have ordered the product according to your own specific wishes so that the product is customized and differs significantly from other products in the range.
I have got the wrong product/my product is damaged+
If it is a transport damage, we need a picture of the packaging and a picture of the damage to the poster / frame. If there is no visible damage to the packaging, the transport companies do not approve it and then we cannot make a complaint. If it is the wrong product or a stain, we would also like you to email us a picture on email@example.com and we will help you from there.
Hur går jag tillväga för att returnera min order?+
Du kontaktar oss på firstname.lastname@example.org med följande information:
- E-postadressen som köpet registrerades på
- Namnet på artikeln du vill returnera
- Orsak till retur
När vi tagit emot ditt mail skickar vi en retursedel som du använder för att returnera varan. Du står själv för returkostnaden som vi drar av automatiskt på beloppet som vi betalar tillbaka till dig.
Vilka betalningsalternativ har ni?+
Du betalar genom Klarna, där du kan välja ett av Klarnas alternativ eller betala direkt med ditt kopplade Visa eller MasterCard.
Har du problem med din faktura eller betalning, vänligen kontakta Klarnas kundtjänst.
How do I return my product?+
If the damage arises during transport, we need a picture of the packaging and the damage to the poster/ frame. If there is no visible damage to the packaging, the transport companies do not approve it and we cannot give a refund. If the picture sent is wrong or there are stains on the product, we would like you to email us a picture on email@example.com and we will assist you. A new product corresponding to the equal amount is then shipped without payment and Designed Posters is responsible for the shipping cost.
How much does a return cost?+
You are responsible for the return shipping. We will send you a return label, and the price will then be automatically deducted from the amount we pay back to you.
How can you collaborate with us?+
You are welcome to contact us at firstname.lastname@example.org.
About the products
What paper do you use?+
The paper we use is a matte 210 gram paper, made from 100% alpha cellulose from Hahnemühle. The paper has a nice smooth surface with a light texture, which provides excellent color reproduction, archive standard, and sharpness. Each poster is also signed with an exclusive embossing in the form of the Designed Posters logo.
Hahnemüle has 400 years of experience in papermaking and is synonymous with high quality. The alpha cellulose, a type of cotton, is acid-free, which means that your poster is not damaged as easily when assembling or fades over time. The paper meets the criteria for the archive paper standard.
Who creates your posters?+
The creators at Designed Posters who work at our parent company, R3 advertising agency. They are a mix of Art Directors, graphic designers, web developers, and photographers who use their skills to create unique motifs. Read more about our various creators Here.
Our posters are available exclusively on Designed Posters.
In what materials are your frames?+
We offer two types of frames:
Pine wood available in the colors black, white, and walnut. Oak is available in its original color. Made of 100% solid oak.
Both frames come with a 1.5 mm thick unbreakable plexiglass. The back cover is held with a turning clip, making the assembly quick and easy. Please note that the plexiglass is coated with a protective film on both sides which is to be removed before installation.